Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Plants that arrive damaged or unwell

Plants are living things and they travel. If a plant arrives damaged, or is not in the condition you would reasonably expect, tell us within 48 hours of delivery — or of getting home, if we left them for you.

Email admin@adelaidenursery.com.au with your order number and a photo of the plant in its pot. We will replace it, or refund it, whichever suits you better.

We ask for the photo because it is usually obvious from one look what has gone wrong, and it saves you waiting while we come out to see it.

After that

Once a plant is in your care, how it does depends on where it is planted, how it is watered and what the weather does — all things outside our control. We do not offer a survival or "thrive" guarantee.

Change of mind

We are a small grower and every plant is pulled and staged for your specific delivery, so we cannot generally accept change-of-mind returns once a plant has left us.

Before your delivery day you can change or cancel any order for a full refund — just email us. If your plans change, tell us early and it costs you nothing.

Orders we cannot fill

Occasionally stock is damaged or sells out between your order and your delivery day. If we cannot supply something we will contact you before the delivery, and you can swap it, wait for the next batch, or take a full refund for that item.