Shipping policy

Where we deliver

We deliver across metropolitan Adelaide, the Adelaide Hills, the outer south and the outer north — 132 postcodes in six delivery zones.

We do not post plants. Everything we sell is grown here and delivered by us, in our own vehicle, to your address. That is a deliberate choice: an advanced tree does not travel well in a courier network, and we would rather hand it to you in good condition than hope it survives the trip.

If your postcode is outside our zones, no delivery option will appear at checkout. You can email admin@adelaidenursery.com.au and we will let you know if we reach you later.

What delivery costs

All prices include GST.

Zone	Delivery	Minimum order	Free delivery over
Core — north-east	$20	—	$500
Metro Adelaide	$35	—	$500
Outer metro	$40	—	$500
Adelaide Hills	$65	$100	$750
Outer south	$80	$100	$750
Outer north	$50	$80	$750

Your zone is matched on the postcode you enter at checkout. The delivery fee and your zone's delivery note are shown before you pay — you will not be charged anything you have not seen first.

Where a minimum order applies, it is the value of the plants, not including delivery. Free delivery is a discount on the fee; it does not remove the minimum.

When we deliver

We run scheduled delivery days rather than same-day drops, which is how we keep the fee low and the plants in good order. Your delivery day is shown at checkout, under the delivery option, before you pay. We will contact you to confirm before we come.

Getting the plants to where they need to go

We deliver to the property, not into the garden. Advanced trees in large pots are heavy — please have someone available who can help move them, or tell us at checkout where you would like them left and we will put them somewhere sensible and shaded.

If nobody is home and we can leave the plants safely out of the sun, we will, and we will message you to say where. If we cannot leave them safely, we will contact you to arrange another day. A second delivery attempt may be charged at the zone rate.